You will find frequently asked questions on the Black Horse website, which are regularly updated, please check them www.blackhorse.co.uk if you have any questions, or you can call us on 0344 8248888 for us to discuss other options that will help you. Absolutely outrageous customer service. Waiting for an HP agreement will be changed because they have poorly set up and despite many calls waiting for 20 minutes, sometimes they say my call to the right section then say I will receive a reminder. When they call back a few days later, they ring for two seconds, then they ring. The rides have been starting again for two months!!! Bag your team sitting on their backs working from home! It`s not working!!! Work from home to idle bones! He went to see a nice lady who tried to help me with payments I had missed because she had farted. My phone died partly because of the conversation, and when I rang, I joined Ross. He was not like the first lady and he spoke as if he could not attack me. I told him I wanted to pay these 2 installments (especially since these are the last ones left in my agreement), but I would have to divide them and pay piece by piece until the end of the year, if things get normal for me again. I could pay the rest all at once. But he wasn`t at all interested in helping me, just robots and how I wasn`t a real person with a problem at the end of the phone. Explaining to someone that you can`t afford to pay all the bills and put food on the table is pretty hard and embarrassing without being approached with such contempt. People like Ross really shouldn`t be in customer service-based roles, especially at times like this, when so many people are struggling with their finances.
A little care and compassion go a long way. You never know what you`re going through behind closed doors. Racism is a star of fraud… Chris brown is racist he made cheating on my account wholesale not everyone is not racist, but few employees I buy a Car from Ford that had damage I called first she said I could take it back, since I took the car for 2 days, I returned it to the parking lot, the Blackhorse representative not through it that day , I had a meeting, I had said he had already had a conversation with black horse the representative did not try to return me the car and the agreement, although the contract says that I can my lawyer on the phone and that he had a copy of my contract, so they talked they argued because I knew I was right n he did. they got off the phone, he took my contract and key said he didn`t want to talk we finished and left.. a few months later there is a debt of 6500 dollars on me and my credit is now very bad hello, I recently bought (driving yesterday from the forecourt) a new car. For no other reason than my own debt to throw $270 a month on a car, I look at my options for returning the vehicle. I do not wish to terminate the financing contract if they are authorized to do so via our self-service channel via the www.blackhorse.co.uk website or by contacting our customer service on 0344 8248888. Yes! You have 14 days to refuse a car financing contract, also known as “cooling time.” These 14 days will begin on the day you sign the contract or the day you receive a signed copy, depending on what happened last.