I have a problem with the business world… it has become cold. Mantras like “It’s just business.” have become the defacto for meaning “I’m going to destroy your life and I refuse to feel the slightest bit of guilt for it.” Companies are sold and bought, people are downsized, reintroduced to the market, and let go. And more and more I hate dealing with them in any fasion.
When I call a help desk… excuse me, a call center with a problem, I want someone to listen to me and assist me in finding a solution. Instead these days I get my “data” collected and I’m entered into the system. I can’t remember the last time someone said they would call me back and they actually did so. Instead I’m left calling them back in a few days and re-entering the system, starting over.
When I go into a store or talk to any salesman, I never get the feeling that they want to actually sell me a product. I do get the feeling that that want to take my money. When was the last time you heard a salesman say, “You know, I don’t think this product is really the right one for you. Perhaps you should look into a …” without it being a disparaging remark about your social status but an honest assessment of your needs and the capabilities of the items they sell.
I knew going in to see the movie ‘In Good Company’ I was going to like it. Its the story of a good business, a sports magazine, whose head of sales actually cares about his product and his clients, that is bought by one of those global conglomerates who emphasize numbers and profit, and couldn’t care less about the people who work for them and their lives.
I really don’t want to talk about the movie too much, only to say that its excellent, as long as you aren’t on the side of the global conglomerates.