25 February 1999

WARNING: Job rant to follow.
I work for a software company. I work in tech support. (No. I have never had someone ask me about their coffee cup holder. It’s not that kind of support.) I deal with a GUI Development Software package, and I support the programmers who use it.
So all today I have sat in a training class on the newest features of our latest release of one of our products (all of which will be integrated into all of our products). And I’m in awe. With all these new tools and functions, knowledgeable developers will be able to do some really cool stuff. And not only that, they will be able to do large amounts of work in a short period of time. If someone takes a good month or two and develops a nice set of templates for our product that use all the little features we have made available, the programmer will be able to do a one time pass through of the automatic GUI building procedure and be left with only minimal changes, those minor things we have yet to incorporate, to make before they have a final product. They just need to sit down, read all the instructions and then they’ll be set.
So why am I really not looking forward to all this?
It’s that last line. It turns out that 98.5% of all programmers don’t feel they need to read instructions. They know they basics, and they should be able to “feel out” the rest of it. Boy, is that a complete load of bullshit.
When our new product comes out, I will spend the next 3 to 4 months “recovering” people from their “feeling out” the new features. People will manages to irrevocably delete entire projects without making backups and blame me. People will accidentally invalidate data and even the Windows registry playing with things that they have no idea what they are doing, and in the end they will blame me. Every step, every tool, every piece of information they will ever need is within their reach. And each one of them will throw it in the trash because they are “programmers” and they don’t need “handholding”, they aren’t “children”. But they will cry. Each and every one of them will cry when I explain, “Well, you shouldn’t have done that. It says so in the manual.”
So if you ever learn anything from me and my postings here it is this… RTFM. Read The Fucking Manual. Every page. Every word. Every step of every tutorial and example. And don’t blame the support guy for your mistakes. He’s just doing his job.
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Theater Review:
none.
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Today’s Song:
Overkill by Lazlo Bane. This is originally a Men At Work song, but I picked up this CD from Lazlo Bane based on someone telling me that if I liked the original I would love the remake. Well, I loved the original, so I snagged 11 Transistor by Lazlo Bane and popped it in the CD player. Man, I was totally blown away by this version of the song. Where the original was kind of bubble gum poppy like most of Men At Work’s stuff, this version is smoldering fire. It builds up, starting with one man and a guitar, and ends with Collin Hay himself guesting in the final verse. Truly worth my money, ’cause the rest of the CD isn’t too bad either.
—–
Today’s Movie:
For some odd reason, I’ve had quotes from Real Genius floating through my head all day, so I’m making it my movie of the day. If you have never seen this Val Kilmer classic, you must. Go to the video store now and rent it. Some of you might have to wait because someone else might get to it first, but that’s okay. Go tomorrow. And the next day. And everyday until you get it. And Kent, stop playing with yourself.
—–
TV Highlight:
(sarcasm)
RERUNS!! I love it when I get to see shows that I’ve already seen, especially if I have seen them 2 or 3 times before. But one step even better is when they preempt reruns so they can air some movie (edited for television) that made hundreds of millions in the theater guaranteeing that 99% of their audience has already seen it, and probably rented it too. Titanic will probably be a good one to run on TV (over 2 nights even!!) because NO ONE has seen that one. And NO ONE has rented or bought it yet. I mean, can you imagine all of the people (all 6 or 7 of them) who will finally be able to see Titanic!!!
(/sarcasm)

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