The clinical definition of insanity is the repetion of the same task expecting a different result. Like, if you have a button that turns on a red light, pushing it over and over again expecting one of those times for the light to be green instead.
So, at work, there is a woman who asks me to create an entry in our database. She does this about once a week. Every week she provides me with the name of the record. Every week, I ask her to send me more information and list about twenty fields that need to be filled out. Every week she replies with the information I need and says she forgot.
The question is, is she insane because she keeps sending me one piece of data expecting me to be able to create the record or am I insane for expecting her to learn and give me all the information in the first email?