Yeah you! Â I know being Customer Service is tough. Â I used to do it. Â Listening to people bitch about their problems and blaming you for them when there isn’t anything you can do. Â But you know what you can do? Â Your job! Â When someone calls you and gives you details about a problem, how about adding them to the ticket, huh? When the technician reads it and it has no details, I’m pretty sure he won’t be a fucking mind reader and know all the things you didn’t write down!
And hey, while we’re here… you! Â Yeah you, Mr. Technician. Â When you get a ticket that is light on the details, how about you call the customer and ask, “Dude… WTF?” or, you know, something more business-ish like “Excuse me, sir, but what seems to be the problem?” Â You know what you shouldn’t do? Â Wander around on your own trying to decipher the cryptic garbage in the ticket and figure out what the problem is all by yourself. Â You really don’t want to waste six hours working on the wrong thing when three minutes on the phone would have told you it was a five minute fix.
And the whole lot of you… yeah, ALL of you! Stop lying to people. Â Don’t tell the customer they’ll be getting a call in a few minutes unless it’s true. Â An hour is not a few minutes, not even close. Â Two hours is way off, four hours is even further away, and six hours is a giant waste of everyone’s time. Â The real kicker? Â You all work at a communications company and the one thing you suck at more than anything else? Â Communication!