Your Business Model Stinks

I really wish this were a gaming post, but it isn’t so…

Mechanics. I always hear people talk about how they know a good one, but they never seem to want to give up that name, so most of use have to drive our broken cars to the local auto shop and prepare to be ripped off.

Let me just get this out there. Every single auto mechanic I have ever been to has always been nice and is probably knowledgeable and not a complete thief, but their business model is terrible and shitty and it makes me think of them as crooks.

So, my car is busted. Doesn’t matter how, there is something not working or it is making some sort of sound. I take it to the shop. I tell them the problem I am experiencing and they agree to look at it. They give me a complimentary ride home. Later they call and say, “$800.” I say, “Fix it.” Then they call back, “While we were looking at that thing, we noticed this other thing. $300.” I say, “Fix it.” Again they call, “So we pulled out the thing to fix the thing and found that the noise we couldn’t identify from before is coming from over there. $400.” I think about it, push some numbers around in my head, “Fix it.” They call again, “Turns out that the original issue wasn’t just a little broken, it was totally broken, so it’ll be $200 more.” “Okay, fine.” “Oh, and since we are already charging you $400 in labor to dismantle the whosiwhatsis, we looked at the thingamabob and it’s broken. If you fix it now, $300, but if you fix it later we’d have to charge the $400 labor for dismantling again, so?” “Go ahead and fix it.”

I’m up to $2,000 now, on a car that is only worth about $1,500. But I’m okay with that. It beats having a monthly payment since fixes like this only come along once every couple of years. Then they call again, “We’ve got your car up on the rack and noticed that you have a bunch of other problems, all of which are going to lead to your immediate death should they not be fixed, $2,000.” Now I’m angry.

If I had been told, up front, they would charge me a couple hundred to do a complete systems check and give me a full accounting of problems and come up with a $4,000 price tag, I’d have gladly paid them the couple hundred bucks and bid them a good day, sell the car for scrap and get a new (used) car. But the nickel and dime stuff, slowly climbing from a reasonable cost to a bearable cost to a completely unreasonable cost is for shit. Why in the hell would I spent $4,000 to fix a car that isn’t worth $1,500 in full working order?

So here I am, paying $2,000 to half fix a car when I probably could have taken that $2,000 and bought myself a used car that was in better working order. Mechanics, this is bad and you should feel bad. You might have successfully gotten my money, but you have lost my business, and now I’m going to go around bad-mouthing your store, America’s Service Station in Woodstock Towne Lake. I used to like you guys, you did alright by me for a few years, and now you’ve lost my business forever. Suck it.

And to top it off, when I explained my position to the office staff there, they just shrugged and said it isn’t their place to take the value of the car into consideration when repairing it, and they also don’t do complete systems checks because, and I quote, “they are a waste of everyone’s time.”


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